FAQs

Do I need to create an account to shop?
No, creating an account is not necessary. You can browse our website, add products to your cart, and complete your purchase using the guest checkout option. However, signing up for an account comes with several benefits:

  • A quicker and more convenient shopping experience

  • Ability to save multiple delivery addresses

  • Access to your full order history

  • Check order status before it is shipped

Forgot your password?
If you forget your password, just click on ‘Forgot Your Password’ on the login page. Enter your registered email address and click ‘Reset Password.’ You’ll receive an email with instructions to reset your password. After verification, you can set a new one.

How can I update my shipping or billing address?
Log in to your account and go to ‘My Account.’ From there, you can update or change your shipping and billing information. You can also update your password in this section.

How do I place an order online?
To order from our website, click on the item you want, choose the size and color (if applicable), and click ‘Add to Cart.’ A confirmation pop-up will appear. Then click ‘Proceed to Checkout,’ fill in your delivery details (make sure your phone number and email are correct), choose your payment method, and finally click ‘Place Order.’

How will I know if my order has been successfully placed?
Once your order is confirmed, you’ll receive an email with your order summary and number. If you don’t receive a confirmation email, it means your order was not placed successfully.

Why did an item in my cart become unavailable?
Items in your cart are not reserved. If someone else completes the purchase before you, the product may become unavailable. If this happens, remove the item from your cart to continue checking out. For assistance, email: nishatonline@nishatmills.com.

Can I cancel or change my order?
You can modify or cancel items in your cart before placing your order. However, once the order is confirmed, it can’t be changed or canceled. In that case, you’ll need to wait for the delivery and follow the return process. See our Returns Policy for more details.

What payment methods are available?
You can pay using the following options:

  • Cash on Delivery (within Pakistan only)

  • Online Payment via Visa/MasterCard Debit or Credit Cards

⚠️ Please do not transfer money for COD orders in advance or pay cash for prepaid orders. Report any suspicious activity to our helpline.

Is my payment information secure?
Yes. We prioritize your online safety. All sensitive information entered on our website is protected with SSL encryption. Look for the padlock icon in your browser, which confirms the page is secure.

What currency are prices listed in?
All prices are shown in Pakistani Rupees (PKR) and include GST.

How long does delivery take?
Orders are usually delivered within 7 working days across Pakistan.

Which courier companies do you use for deliveries?
We use reliable local courier services such as Call Courier, Leopards, M&P, TCS, TRAX, and Swyft for nationwide deliveries.

What if I’m not available at the time of delivery?
The courier will try to deliver your order twice. Make sure to provide a correct address and postal code. If the second attempt fails, the order will be returned to our warehouse and you’ll be notified via email.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number by SMS or email. You can check the delivery status using the tracking links provided below: